The system is holding, but nobody can clearly explain why
Incidents may be limited, yet debt, patches, change control and recovery points are no longer managed with confidence.
Maintenance in Trusted Condition
Maintaining mastery, beyond availability. — critical systems maintenance, managed services and security compliance SLA
RUN, security, quality and compliance piloted with explicit criteria and readable governance.
Our conviction
Maintaining is not enough
Silence is not health
A system with no apparent incident can harbour unpatched CVEs, obsolete dependencies and invisible configuration debt.
Compliance drifts
AI Act, GDPR, NIS2 evolve continuously. A compliance snapshot ages fast without active review and a designated owner.
The team absorbs the shocks
Without structured supervision, your teams handle alerts instead of delivering value. RUN consumes BUILD.
The 4 axes of our MCC
Availability
Continuous monitoring, incident management, service continuity. Defined and measured SLAs.
Security
Continuous monitoring, patches, CVE management, progressive hardening.
Compliance
Traceability, AI Act, GDPR, NIS2. Audit-ready at any time.
Evolvability
Corrective and adaptive maintenance. The system improves, it does not stagnate.
From suffered RUN to mastered MCC
Availability, security, compliance: piloted with explicit criteria and readable governance.
BEFORE Common situation
- Reactive maintenance We fix when it breaks, with no visibility or anticipation.
- Fuzzy SLAs No measured objective, nor shared with the client.
- Untracked incidents No post-mortem, the same problems keep coming back.
- Security as catchup CVEs patched weeks, sometimes months, after publication.
AFTER With REELIANT
- 24/7 supervision Real-time alerts, shared dashboards, anticipated incidents.
- Measured & shared SLAs Co-defined objectives, transparent monthly reporting.
- Proactive detection Incidents identified and resolved before user impact.
- CVEs patched within 72h Continuous monitoring, patches tested and deployed quickly.
When to call us
The contexts where RUN needs to become a managed subject again
Compliance deadlines return faster than technical reviews
GDPR, NIS2, AI Act or internal controls keep stacking up, but nobody owns the technical follow-through end to end.
Your teams spend more time absorbing than moving forward
RUN eats build capacity, security topics keep being deferred and prioritisation happens under pressure.
What we deliver
The operating controls most RUN organisations are missing
01
An initial trust baseline
A picture of the risk profile, technical surface, vulnerabilities and the first control points to bring back under management.
02
Shared indicators and governance
SLAs, security, compliance, backlog, incidents and trade-offs reviewed on a cadence both business and IT can work from.
03
A prioritised remediation backlog
Fixes, hardening, technical debt and evolvability work ordered by real impact, not by whichever alert shouts the loudest.
04
Runbooks and operating procedures
Escalation, recovery, updates, monitoring and documented decisions. The system becomes easier to operate, not just easier to observe.
Our commitments
What you can demand from us
Nothing hidden
Shared metrics, documented decisions, no grey areas. You see what we do and why.
Proportionate responsiveness
Impact determines priority, not ticket number.
Execution quality
Every action documented, verified, consolidated into a living knowledge base.
Continuous improvement
Regular reviews, tracked action plans. Technical debt does not re-accumulate.
AI-specific
AI systems require dedicated MCC
Drift monitoring
Model performance tracked over time. Degradations detected before they impact users.
Update management
Impact control when models evolve. No silent regression after an update.
Production guardrails
Behavioral filter tracking and anomaly detection. Safeguards remain effective over time.
Continuous compliance
AI Act, GDPR, NIS2 ongoing, not annual snapshots. Audit-ready at any time.
What you gain
Increased reliability
Drifts are detected before they become incidents. Fewer late nights, fewer crises.
Reduced risk
Security and compliance handled continuously, not in a post-incident panic.
Operational clarity
You always know where your system stands. Clear governance for your business and IT teams.
Sustainability
Maintainable, documented systems, even if the team that built them changes.
Proof in production
Systems already taken over and sustained over time
MCC proves its value through continuity, clarity and the ability to absorb change without turning every move into a crisis.
Public Finance & Asset Management
Modernisation of the FRR Extranet - French Pension Reserve Fund
Takeover and modernisation of the Extranet FRR, used by partner asset managers to submit daily, weekly and monthly financial reports. REELIANT was already handling TMA on the legacy solution hosted by Informatique CDC before taking over full management.
- no process interruption
- daily to monthly reporting
- next-day on-site SLA
Higher Education & Research
Application Engineering and Maintenance - ENS Paris-Saclay
Multi-year framework contract won in 2025 for the IT department of ENS Paris-Saclay (engineering grande école, Université Paris-Saclay). REELIANT operates on Lot 1 (Application Engineering): maintenance of the ERP and ENS-specific business applications, development of new services and APIs, DevOps toolchain, student enrolment management.
- framework contract won in 2025
- ERP + business apps
- DevOps and CI setup
Frequently asked questions
What is MCC (Managed Continuous Control)?
A managed services contract structured around 4 axes: availability (measured SLAs), security (patches, CVEs), compliance (GDPR, AI Act, NIS2 on an ongoing basis) and evolvability. Unlike traditional managed services, MCC includes ongoing compliance responsibility.
How do you monitor AI model drift in production?
Through an LLMOps framework that continuously measures response quality indicators, detects regressions after each model update and triggers alerts before drift impacts users.
How do you maintain GDPR, NIS2 and AI Act compliance over time?
Compliance is not a state, it's a process: regular reviews, decision traceability, up-to-date processing registers, planned internal audits. We designate a dedicated compliance lead, always ready for an inspection.
Is a system with no apparent incidents necessarily healthy?
No. Unpatched CVEs, obsolete dependencies or invisible configuration debt can coexist with a complete absence of incidents,until the day they don't. MCC supervision detects these silent drifts.
What do you deliver when taking over MCC for a system?
An MCC takeover should make the system readable. We deliver a risk baseline, operating indicators, a prioritised remediation backlog, operating procedures and a governance framework shared with your teams.
Ready to sustain your critical systems?
Whether you have a heavy technical legacy or new AI modules to secure, we can run an initial trust diagnostic.
Assess my system's trusted condition